Refund policy

Last updated: August 9, 2026

30-day returns

Unopened items in original packaging may be returned within 30 days of delivery for a refund to your original payment method. To start a return, email support@homemedicaldepot.com with your order number — we will send instructions and the return address. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Items that cannot be returned once opened

For hygiene and safety reasons, the following are non-returnable after opening: mattresses and mattress overlays, slings, bath safety products, commodes and toilet aids, and personal care items. Unopened units in sealed packaging remain returnable.

Damaged or incorrect items

Inspect your delivery before signing for freight items and note any damage on the delivery receipt. Contact us within 48 hours of delivery with photos and we will arrange a replacement or refund at no cost to you.

Refund timing

Refunds are issued within 5 business days after the return is received and inspected. Your bank may take additional days to post the credit.

Order cancellations

Orders can be cancelled free of charge before shipment. Once shipped, the standard return policy applies.