Refund policy
Last updated: August 19, 2026
Return authorization is required
To request a return, contact support@homemedicaldepot.com within 30 days from the shipment date and include your order number, the item and quantity, and the reason for return. Do not send a product back until Home Medical Depot issues return instructions and a Return Merchandise Authorization (RMA). Unauthorized returns may be refused.
Return eligibility
Except for products listed as non-returnable below, an item must be unused, unopened, in its original undamaged packaging, complete with all parts and documents, and in resalable condition. Return approval is subject to inspection after the product is received.
Restocking fees and freight
For customer-choice or customer-error returns, a restocking fee of 25% of the product price or $10, whichever is greater, may apply. The customer is responsible for the original outbound shipping cost and return shipping or freight. Expedited, special-handling, residential, liftgate, and other freight charges are non-refundable. Actual shipping and freight costs may be deducted from the refund even when the original order showed free or included shipping.
Non-returnable and restricted products
For health, safety, manufacturer, and freight reasons, the following products are non-returnable unless they arrived damaged, defective, or incorrect:
- patient lifts, clinical recliners, and other products designated non-returnable by the manufacturer;
- opened or used hygienic, sterile, personal-care, bathroom-safety, commode, toilet-aid, sling, and infection-control products;
- mattresses, overlays, support surfaces, and related patient-contact products once opened or removed from sealed packaging;
- special-order, custom-configured, made-to-order, private-label, or personalized products;
- prescription products, expiration-dated products, clearance items, discontinued products, and replacement parts ordered for a specific unit;
- institutional and long-term-care beds, case goods, furniture, stretchers, and other large equipment where the manufacturer does not accept returns.
The product page or return authorization may identify additional restrictions. Please contact us before ordering if return eligibility is important to your purchase decision.
Damaged, short, or incorrect shipments
Inspect all deliveries immediately. For truck or freight deliveries, note visible damage or shortages on the delivery receipt or bill of lading before signing. Keep the product, carton, pallet, and packing materials. Contact us within 2 business days of delivery with photos, the order number, and a description of the issue. We will assist with the required carrier or manufacturer claim. Do not refuse, discard, repair, or return freight without our instructions.
Order cancellations
Request cancellation as soon as possible. A cancellation is not guaranteed after an order has been accepted, released to the manufacturer, entered into production, or shipped. Special-order, custom, and certain large-equipment orders may be non-cancellable once accepted. Any supplier cancellation, restocking, or freight charge already incurred may be deducted from the refund.
Refunds
After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method, less applicable restocking, outbound shipping, return freight, damage, missing-part, or other authorized deductions. Please allow 5–10 business days after approval for the credit to appear; bank processing times may vary.
Warranty claims and legal rights
Manufacturer warranty claims are handled separately from returns and may require photos, serial numbers, service records, or troubleshooting. Nothing in this policy limits rights that cannot legally be excluded under applicable consumer law.